User identified in form is not getting assigned as task participant

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vd

• 2020年12月19日 20:39

Hi, Hoping someone can help me!  I have a form that the process initiator would fill out.  One of the fields on the form is to identify the Contract Owner so that a task would later get assigned to that user.  However, when I test it, I have User A fill out the form and make me the Contract Owner, I receive the email that I have a task assigned, but when I try to open the task, I am being told that the task is not assigned to me, but instead, it is assigned to User A. 

The user name value in the contract owner field is prefaced with the domain name\username, and it is assigned correctly (i tested this by having this value written to an email that is generated as part of the process), but for some reason, even though the task is assigned to me, and i get the email, i still cannot open the task because i am given the error message that it is assigned to another user (which happens to be the person who submitted the form).

Thank you!

  

0

• 

  Suhail Faisal

  • 2020年12月20日 13:09

  Hi,

  Could you please let us know your response to the below few points:

  1) Are you able to see the task in your Work Center->My Tasks?

  2) Can you kindly try opening the task link in a private browser?

  3) Any chances of cross-browser login would have caused the issue?

  Thanks

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• 

  vd

  • 2020年12月21日 18:23

  Hi, I have added more screen shots in case this helps -

  In the form, I ask the user to select the Contract Administrator (this is contractowner5), but the value is saved as an email address (I need it this way).

  

  I then created another not visible value (ContractOwnerDomain) on that form to store the domain name and user id (using the javascript below) to assign to the task later on in the process.

  

  I also added in the following javascript to keep only the userid and preface it with “acme_nt_dom\\” 

  function GetNetworkId()

  {

  debugger;

     var ee = contractowner5.value;

     var n = ee.search("@");

     var name = ee.substring(0,n);

     var netID = 'acme_nt_dom\\'+ name;

  console.log(netID);

    eFormHelper.setFieldValue({ fieldId: 'ContractOwnerDomain',value: netID});}

   

  I then assign the task to the ContractOwnerDomain

  

   

  But, when I test it, it gets assigned to agile_dev, rather than me, even though I was assigned at the contract administrator!

  

   

   

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• 

  Suhail Faisal

  • 2020年12月23日 05:31

  Hi,

  Locally I tried the scenario you mentioned and it got worked without any issues. Could you please try your scenario with people picker as well? Since here we have the option to map multiple user account properties to form controls, this way you can avoid using the JS as well.

  

  Thanks

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• 

  vd

  • 2020年12月23日 15:13

  Hi Suhail, thanks for the people picker suggestion.  I identified the problem with my issue and it was related to the javascript code.  Once I fixed the javascript code, everything worked as expected.

  Thanks again

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