The Screen Analytics doesn't allow me to do anything

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Joana de Jesus Ferreira

• April 20, 2021 14:14

I have the permission to do the reports, but when I try to create a report, Agilepoint shows me the button but after I click it, it doesn't do anything.  How can I solve this problem?

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• Official comment

  

  Varun Agasthya

  • July 06, 2021 18:01

  Hello Joana,

  As part of troubleshooting, all the extensions were disabled and after disabling, the issue was resolved. The extensions were blocking the normal behavior or execution of the Analytics Module. After disabling the extensions, the Analytics module functioned as expected.

  Since the same issue was added over a support ticket and it was resolved, we will mark this post as Answered.

  Thanks

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