Enable Logs in v7.0 SU2

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CAAE

• 2019年09月06日 07:14

Hi,

One fix in v7 SU2 is that logs option is showed in OnPremesis

12.0309.13: ​In Portal Settings, the Logs option is showing for AgilePoint NX OnPremesis.

We have added the key in web.config (settings:ShowLogFile as true) as is especified in documentation (https://documentation.agilepoint.com/10/troubleshooting/troubleshootingShowHideLogsOptionInSettingModule.html) and restarted the server, by the logs don't showed.

is there any other step that we must to do?

 

Thanks

 

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  AgilePoint NX Support

  • 2019年09月07日 21:56

  Hi Jordi,

  Could you please try restarting the IIS and reload the portal settings webpage.

  To open IIS perform the following steps:

  1) CTRL+R (To open Run command window)

  2) Type inetmgr and hit on Enter

  3) Now expand localhost site-->Sites

  4) Select AgilePoint Site and click on Restart

  Thanks

  Suhail

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  CAAE

  • 2019年09月09日 06:57

  Thanks Suhail, but it hasn't been fixed.

  I have test to acces to "/settings/tenantlog" and show a message that "The method or operation is not implemented"

   

  

   

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  AgilePoint NX Support

  • 2019年09月10日 09:19

  Hi Jordi,

  I apologize for the confusion created here. It was actually an issue fix of displaying logs for on-premises which was fixed in SU2.

  Actually, Logs will be enabled and displayed in portal settings only for the cloud environment and not for On-Premises environment.

  We will be updating the documentation page accordingly.

  Thanks

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