Picklists fail to load in Cloud Version

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MWS Group

• 2019年01月14日 13:50

In the Cloud Version, when an eForm has multiple Picklists to load, they often do not all load.  This results in some of the fields displaying "Picklist Undefined" and  generating this error:

"Picklist:[picklist name ] does not contain the Picklist item:undefined.

Any fields that then have Rules dependent upon those Picklist choices also fail to execute. 

 

 

Is there a fix for this problem?

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  Lucas Drege

  • 2019年01月14日 20:20

  Hi there,

  We were not able to reproduce this error on our side.  Could you please let me know if there are any items in the picklists you're using?

  Thanks,

  Lucas

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  MWS Group

  • 2019年01月14日 20:53

  Yes there were 4 items in the Picklist, Lucas. 

   

  Here is an image of the eForm.  All the fields in the far-right column load the same Picklist.   I have circled where the Picklist refused to load.     

  My instance is in the Cloud.  Sometimes a user can enter the entire first page of data, only to find that on the 2nd page, a Picklist has failed to load and that he must refresh the entire Form (losing his data) in order to get all the fields to pre-populate with the Picklist he needs. 

  

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  MWS Group

  • 2019年01月14日 21:05

  I just loaded an eForm that has to bring in the same Picklist multiple times.  You'll see in the image that the Picklist doesn't load initially.    

  If I refresh the browser 3 or 4 times, the Picklists will eventually load but any fields that had Rules dependent upon the Picklist fields will not run

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