Cancel process in Test/Dev

2024年05月30日 21:23

Our Production environment is fine, but for some reason I can no longer cancel running processes in Test, but could previously. I don't get an error, it just doesn't cancel. My only option is to suspend the process, but I'd prefer to cancel to clear out test processes that aren't needed for reference any longer.

Has anyone else ran into this? I've tried it in Chrome and Firefox, cleared cookies/cache, and restarted and it still doesn't let me cancel. This goes for any application- I've tried it on a few now.

7件のコメント

Jason Wells

2024年05月31日 12:51
Hello Ashley,

A few questions for some background:

Do you have the same level of permission in both of your environments?

Is the "Cancel" option greyed out or is it just completely removed?

Thank you,

Jason Wells
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Ashley Brandow

2024年05月31日 13:06
Hi Jason,

Yes, I have the same level of permissions and have been able to cancel in the past. The option is there and I can click it, but the process doesn't cancel after clicking it- it's really strange!

Thanks!

Ashley
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Jason Wells

2024年05月31日 13:47
Hello Ashley,

I am investigating what this could be.

Are you trying to cancel a sub-process or is it a parent process?

Thanks,

Jason Wells
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Ashley Brandow

2024年05月31日 13:50

編集済み
This is a parent process - and thank you! It's also any process- nothing will cancel.
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Jason Wells

2024年05月31日 17:15
Hello Ashley,

I apologize for the delayed response.

Would you mind pushing this into a ticket?

Kind Regards,

Jason Wells
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Ashley Brandow

2024年05月31日 18:39
No problem! I've submitted a ticket - #17156.
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Jason Wells

2024年06月04日 20:37
We were able to resolve this issue by restarting the server in the environment where the issue was occurring.

Thanks,

Jason Wells
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