Email Notification Retry Attempts, change from the default of 32?

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MikeM

• May 27, 2020 16:37

On rare occasions we have an issue where an email will not send.  The worst case is when the email has multiple recipients and it does send for the people in the TO field but not the CC field.  This causes an email to be sent 32 times to some contacts.

Is there a way to adjust the retry attempts for email notifications beyond the default of 32? 

https://documentation.agilepoint.com/10/troubleshooting/kbGenesisAPEmailNotReceived.html

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  AgilePoint NX Support

  • June 21, 2020 06:15

  Mike,

   

  In a text editor, open the netflow.cfg file for AgilePoint Server.

  
  In the <notification> node, decrease the maxRetryFailedMail attribute if present. If attribute is not present then the default value is 32, so you have to add the attribute and set to desired number of retries.

  
  <notification mode="true"
  format="text" mailServer="server details"
  sender="sender email"
  sysadm="admin info"
  maxRetryFailedMail="10" />

   

  reference links:

  https://documentation.agilepoint.com/10/admin/serverNetflowCfgNotification.html 

  https://documentation.agilepoint.com/10/troubleshooting/kbDeferredNotifications.html?hl=maxretryfailedmail 

   

  Thanks

  AgilePoint NX Support

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