“Failed to download the file” error in v9 version

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Dhanush

• August 08, 2024 05:26
• Edited

Hi,

I have an application with File upload control with File System as the document repository. Uploading and viewing works, but when I try to download the file I get a “Failed to download the file” error.

 

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  Sanjay G

  • August 07, 2024 16:11

  Hi Dhanush, 

  I faced a similar issue and noticed in the developer console that the URL for downloading the file was very long. I suspect this might be due to the document repository having a very long file system folder path with many nested folders.

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  Dhanush

  • August 08, 2024 05:27

  Hi Sanjay,

   

  Thanks for the response. I observed that it had a long folder path. When I updated it to a shorter one, it worked. However, I have a requirement where a new folder path will be generated dynamically, depending on certain values. Is there any way to increase the allowable path length?

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  Sanjay G

  • August 08, 2024 09:40

  This issue is due to the limit in the URL path segment of Windows HTTP service, not AgilePoint. 

  I found the below Microsoft document that details the supported keys and their default values.

  https://learn.microsoft.com/en-us/troubleshoot/developer/webapps/iis/iisadmin-service-inetinfo/httpsys-registry-windows 

  Follow the steps below to increase the length of URL path segment.

  1. Right-click Start, then select Run or Press Windows + R.
  2. Type regedit in the Open: box, and then select OK
  3. Navigate to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\HTTP\Parameters
  4. Right-click on Parameters and select New -> DWORD (32-bit) value. 
  5. Type the name as UrlSegmentMaxLength
  6. Right-click on the key and select modify.
  7. Select decimal and add value as 1024(number of characters to allow).
  8. Restart the machine.

  

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  Dhanush

  • August 08, 2024 11:49

  Thank you so much for your assistance; it was incredibly helpful!

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