cannot submit ICAP Work Center / My Apps

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Wendy Nel

• August 14, 2023 11:25

When using Work Center / My Apps / ICAP Request I always receive the below

The server is not available. Please try your request again later.

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  Laura Wade

  • August 14, 2023 12:14

  When we were getting this error, we figured out that we had firewall rules and network policies that were blocking the connection to the AgilePoint databases.  Our network engineers ran a network trace and were able to identify which rule it was.

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  Grzegorz

  • August 18, 2023 07:04

  Hello,

  When can we expect this pb to be solved?

  Grzegorz

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  Yaniv Levi

  • August 20, 2023 15:04

  Wendy, Grzegorz - Hi,

  This seems to be a specific environment related issue.

  If this issue still applicable, kindly follow with AgilePoint support and open a ticket, to have an official AgilePoint support look into that and assist. Additional information on your environment and application will be needed to be provided, which should only be provided privately over support.

  Community forums is more to get community help.

  Thanks,

  Yaniv.

   

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