A platform for support management and customer service.
Integrations and Connectors
AgilePoint NX integrates in these ways with Zendesk:
- Activities in Process Builder
- Access tokens
Activities in Process Builder
An activity is a functional unit, or task, in a process-based app. Activities that integrate with a third-party system provide access to the API functionality for that system in a simple, point-and-click, form-entry format. This means that you can easily leverage APIs without writing code.
The following activities are available for Zendesk:
- Activate User
- Change User
- Create Organization
- Create Ticket
- Create Ticket Comment
- Create User
- Delete Organizations
- Delete Tickets
- Delete Users
- Get Organizations
- Get Tickets
- Get Users
- Set User Password
- Suspend User
- Update Organization
- Update User
For more information, refer to the process activities for Zendesk in Process Builder.
You can create access tokens for Zendesk.
An access token is a secure object that stores an endpoint (usually a URL) and authentication credentials to connect to a service or technology. Often this is an external or third-party service, like Salesforce or SharePoint, but access tokens can also connect to an AgilePoint NX enviornment, local database, or other types of technologies. Once an access token is created, application designers can simply select and reuse it, rather than entering the credentials each time they are needed.
For more information, refer to Access Token for Zendesk.
Use these to find third-party vendor documentation for Zendesk:
About This Page
This page is a navigational feature that can help you find the most important information about this topic from one location. It centralizes access to information about the concept that may be found in different parts of the documentation, provides any videos that may be available for this topic, and facilitates search using synonyms or related terms. Use the links on this page to find the information that is the most relevant to your needs.
Zendesk, zen desk, helpdesk, customer support, technical support